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Roy Clarke
3rd May 2011, 07:47 AM
I had some wild exposure fluctuations when trying camera for first time in some very bright conditions on Sunday. That was probably down to me but what it did show up is that on anything at f11 and above a spot appears on image. I have tried another lens and it is still there. Brand new out of the box, first lens attached, could this really be dirt on sensor?
If so what is the appropriate action?


http://e-group.uk.net/gallery/data/500/5010434.jpg (http://e-group.uk.net/gallery/showphoto.php/photo/33467)

Wreckdiver
3rd May 2011, 08:11 AM
It's a speck of dust on the sensor, had this many times on my E-3.

It may clear itself or you may have to have it cleaned.

Here's a recent related post: http://e-group.uk.net/forum/showthread.php?t=14235

However, you should take it back to your supplier.

Steve

Chevvyf1
3rd May 2011, 08:42 AM
Nice shot Roy ! I would send it back to get the dust removed ... if switching on and off a few times does not activiate the wave enough to move it :)

Roy Clarke
3rd May 2011, 08:53 AM
Hi Steve
I thought it probably was. I have never had an issue with E3, just checked it again at f22 clean as a whistle.

This must have been on sensor from factory unless I have been very unlucky.
I will give SRS a ring (mail order job).
What with delayed delivery due to Parcel Force being late into hub and missing the trunker then the bank holiday and now dirt on sensor out of the box, what joy.

Regards
Roy

Shaw
3rd May 2011, 09:37 AM
I had a few dust spots on the sensor of my new E-5 and sent it to Olympus, who cleaned it under warranty.

Roy Clarke
3rd May 2011, 09:50 AM
OK, SRS are willing to replace camera but have no stock and don't know when they will have.
Olympus customer support are willing to accept it for repair. Carriage charges down to me and no time frame given.
Informed by Olympus customer care any repair/cleaning by third party will invalidate warranty.
Unusually not a very friendly response from Olympus UK.


I did a lot of soul searching before buying this camera and nearly jumped ship and now with this take it or leave it attitude from Olympus I probably will.

Anybody any thoughts?

Roy

Chevvyf1
3rd May 2011, 10:21 AM
Roy so sorry to hear your bad experience - THIS IS NOT WHAT ANYONE OF US WANT TO EXPERIENCE ! SRS may get a camera in stock tomorrow ? and I am sure that Oly would refund the carraige ? Ian will know more on this perhaps ?

IF its within a month you could return it for a refund "Goods not fit for purpose of use" and get another one from elsewhere - Pixmania are due stock in on Wednesday tomorrow !

Homer Simpson
3rd May 2011, 06:34 PM
This is very bad news :(

IMHO Roy's experiences could waste the equivalent of thousands of pounds worth of advertising.

So if anyone from Oly Uk are looking in, I suggest you pull out the stops PDQ.

Try ringing them again Roy - maybe the tea boy answered the phone.
If he worked for me he would soon be the ex -tea boy

Who's_E
3rd May 2011, 07:36 PM
Roy,

I sympathise as I am feeling particularly down on bad customer service from ParcelFarce at the moment.

Somewhere in this chain is a free answer to you, the customer. Unless SRS get new stock I would reject it as faulty and buy one from Pixmania.
You are well within your statutory rights to do so.

I understand from others that SRS are quite good so they should sort you out.

Nick

Roy Clarke
4th May 2011, 02:13 PM
An update for anyone who is interested:
Decided to email Olympus Europe yesterday evening with my tail of woe.
Received this in reply:
"Dear Mr Clarke
Please be advised that your e-mail has been forwarded to Olympus UK from our technical support team.

We regret that your item appears to be faulty. In this instance we would recommend that you return your item to the retailer who should be able to either exchange the item or refund you. As this particular model is in short supply, regrettably we cannot guarantee that they will have stock nor provide a date for delivery of new stock.
Alternatively you can return the item to us for repair however the turnaround time is approximately three weeks from receipt. I am happy to arrange prepaid packaging to enable you to return the item free of charge if you wish.

Kind regards
etc."

A result of sorts, I suppose.

However 30 min. later got a call from SRS saying they had an E5 for me, it had been on hold for a customer that did not show up and was not responding to calls.
They will pick up the faulty unit and send out the replacement.
They have even checked it to make sure there are no problems with it.

So providing this one is OK, end of story, thanks to SRS. However - Olympus nuls points
Thanks to all who showed moral support and offered practical advise.
I think I will take up skydiving less stress!

Roy

Greytop
4th May 2011, 03:32 PM
Glad to hear SRS have sorted out your E-5 woes Roy.
I have purchased a good proportion of my camera gear from them (over the years) and have always found them thoroughly dependable.

Chevvyf1
4th May 2011, 04:26 PM
Roy WHOOP! whoop! Let us know when the new E-5 arrives and is WORKING ALL OK ?

Homer Simpson
4th May 2011, 06:26 PM
If the holder of the UK advertising budget had any sense he would have biked a replacement to you as soon as they recieved your phone call last week.

Kiwi Paul
5th May 2011, 11:25 AM
Have you got it yet Roy?

Paul

Roy Clarke
5th May 2011, 11:34 AM
HI Paul
It won't get to me until Monday probably.
SRS want faulty unit back before sending out replacement.

Roy